Outage in Kustomer

CUSTOMER ASSIST: AI-Generated responses impacted PROD 1 & PROD 2

Resolved Minor
July 05, 2024 - Started 6 months ago - Lasted 42 minutes
Official incident page

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Outage Details

Kustomer is aware of an event affecting Customer Assist with AI-generated responses that may cause them to unsuccessfully produce a response. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Components affected
Kustomer API Kustomer API
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/05/2024 07:52PM

Kustomer has resolved an event affecting Customer Assist with AI-generated responses that caused them to unsuccessfully produce a response.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

MONITORING 6 months ago - at 07/05/2024 07:29PM

Kustomer has implemented an update to address an event affecting Customer Assist with AI-generated responses that may cause them to unsuccessfully produce a response.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED 6 months ago - at 07/05/2024 07:12PM

Kustomer is aware of an event affecting Customer Assist with AI-generated responses that may cause them to unsuccessfully produce a response.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED 6 months ago - at 07/05/2024 07:11PM

Kustomer is aware of an event affecting Customer Assist with AI-generated responses that may cause them to unsuccessfully produce a response.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

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