Outage in Kustomer

[CHAT] [LATENCY] [PROD1]

Resolved Minor

November 14, 2024 - Started about 1 month ago - Lasted 39 minutes
Official incident page

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Outage Details

Kustomer is aware of an event affecting Chats in PROD 1 ONLY that may cause latency in sending messages and causing some messages to not send. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Email for any further questions or updates.

Components affected

Kustomer Channel - Chat

Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 11/14/2024 11:58PM

Kustomer has resolved an event affecting Chat Channel in PROD 1 that caused long delays in chat messaging or messages to not be sent at all.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support through Chat or Email if you have additional questions or concerns.

MONITORING about 1 month ago - at 11/14/2024 11:45PM

Kustomer has implemented an update to address an event affecting Chat Channel in PROD 1 that caused long delays in Chat messaging.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support through Email or Chat if you have additional questions or concerns.

INVESTIGATING about 1 month ago - at 11/14/2024 11:20PM

Kustomer is aware of an event affecting Chats in PROD 1 ONLY that may cause latency in sending messages and causing some messages to not send.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Email for any further questions or updates.

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