Outage in Kustomer

Reported Third Party Event - [TWILIO] Delays in SMS Messaging

Resolved Minor
November 30, 2024 - Started 22 days ago - Lasted about 18 hours
Official incident page

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Outage Details

We continue to monitor the issue with third party vendor Twilio impacting Twilio SMS within the Kustomer platform. To follow along, their status page is here: https://status.twilio.com/ Please expect an update within 3 hours and reach out to Support at support@kustomer.com if you have additional questions or concerns.
Components affected
Kustomer Channel - SMS Kustomer Channel - SMS
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 12/01/2024 09:12AM

The event affecting third party vendor Twilio that impacted Twilio SMS within the Kustomer platform has been resolved.

To continue receiving updates from Twilio, feel free to follow their status page here: https://status.twilio.com/

Please reach out to Support at support@kustomer.com if you have additional questions or concerns.

MONITORING 21 days ago - at 12/01/2024 06:37AM

We are continuing to monitor the issue with third party vendor Twilio impacting Twilio SMS in the Kustomer platform.

Their status page is https://status.twilio.com to follow along.

We will share another update within the next 3 hours. In the meantime, please reach out to Support at support@kustomer.com if you have additional questions or concerns.

MONITORING 21 days ago - at 12/01/2024 03:22AM

We are currently continuing to monitor the issue with third party vendor Twilio impacting Twilio SMS within the Kustomer platform.

To follow along, their status page is: https://status.twilio.com.

Please reach out to Support at support@kustomer.com if you have additional questions or concerns. We will share another update within the next 3 hours.

MONITORING 22 days ago - at 12/01/2024 12:33AM

We continue to monitor the issue with third party vendor Twilio impacting Twilio SMS within the Kustomer platform.

To follow along, their status page is: https://status.twilio.com.

Please reach out to Support at support@kustomer.com if you have additional questions or concerns. We will share an update within the next 3 hours.

MONITORING 22 days ago - at 11/30/2024 09:31PM

Kustomer continues to monitor the issue with third party vendor Twilio impacting Twilio SMS within the platform.

We will share further updates in the next 3 hours. To follow along, their status page is: https://status.twilio.com.

Please reach out to Support at support@kustomer.com if you have additional questions or concerns.

MONITORING 22 days ago - at 11/30/2024 06:48PM

We continue to monitor the issue with third party vendor Twilio impacting Twilio SMS within the Kustomer platform.

To follow along, their status page is here: https://status.twilio.com/

Please expect an update within 3 hours and reach out to Support at support@kustomer.com if you have additional questions or concerns.

MONITORING 22 days ago - at 11/30/2024 03:37PM

We continue to monitor the issue with third party vendor Twilio impacting Twilio SMS within the Kustomer platform.

To follow along, their status page is here: https://status.twilio.com/

Please expect an update within 3 hours and reach out to Support at support@kustomer.com if you have additional questions or concerns.

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