Outage in Kustomer

[CHAT] Issue Receiving Chat Attachments [PROD1 and PROD2]

Resolved Minor
December 19, 2024 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Kustomer is aware of an event impacting chat that may cause an error when customers try to send attachments through chat. This is limited to the chat channel. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Components affected
Kustomer Channel - Chat Kustomer Channel - Chat
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/19/2024 08:55AM

Kustomer has resolved an event limited to the chat channel that caused an error when customers tried to send attachments through chat.

After careful monitoring, our team has determined that all impacted areas are now fully restored. Please reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED 3 days ago - at 12/19/2024 08:03AM

Kustomer is aware of an event limited to the chat channel that may cause an error when customers try to send attachments through chat.

Our team has identified the cause of this issue and are working to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com if you have any further queries.

IDENTIFIED 3 days ago - at 12/19/2024 07:33AM

Kustomer is aware of an event impacting chat that may cause an error when customers try to send attachments through chat. This is limited to the chat channel.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.

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