Outage in Kustomer

[SEARCHES] Search Refresh Issues [PROD2]

Resolved Minor
December 21, 2024 - Started about 16 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Kustomer is aware of an event affecting Searches in instances hosted in our PROD2 environment that may cause delays in Searches refreshing. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Components affected
Kustomer Search
Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 12/21/2024 11:02AM

Kustomer has resolved the event affecting Searches in instances hosted in our PROD2 environment that caused delays in Searches refreshing.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.

MONITORING about 15 hours ago - at 12/21/2024 10:56AM

Kustomer has implemented an update to address an event on Searches in instances hosted in our PROD2 environment that were causing delays in Searches refreshing.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED about 16 hours ago - at 12/21/2024 10:46AM

Kustomer continues to work on the event affecting Searches in instances hosted in our PROD2 environment that may cause delays in Searches refreshing.

We are actively working to address the issue to restore full functionality. Further updates will follow as progress is made.

Please expect additional updates within the next 30 minutes and contact Kustomer Support at support@kustomer.com if you have any further queries.

IDENTIFIED about 16 hours ago - at 12/21/2024 10:17AM

Kustomer is aware of an event affecting Searches in instances hosted in our PROD2 environment that may cause delays in Searches refreshing.

Our team has identified the cause of this issue and is actively working to implement a full resolution. Please expect additional updates within the next 30 minutes and reach out to Kustomer Support at support@kustomer.com for any further questions or updates.

INVESTIGATING about 16 hours ago - at 12/21/2024 10:07AM

Kustomer is aware of an event affecting Searches in instances hosted in our PROD2 environment that may cause delays in Searches refreshing.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.

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