[SEARCHES] Search Retrieval Issues (PROD2)

Kustomer has resolved an event affecting Prod2 instances that caused issues when attempting to retrieve search results.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

After releasing a fix to restore search retrieval in Prod2 instances, this issue should now be resolved for All Prod2 clients except an isolated instance where we're working with the relevant stakeholders to ensure optimal functionality on a specific search query.

Please feel free to reach out to Kustomer Support at support@kustomer.com if you have additional queries or concerns.

Kustomer has released an update and seeing indications of recovery on search retrieval in Prod2 instances.

We are monitoring this fix to ensure the issue is fully resolved. Please expect additional details within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com if you have further questions or concerns.

Kustomer has implemented an update to address the issue impacting search retrieval results in Prod2 instances.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.

We have identified the root cause of the issue retrieving search results in Prod2 instances and continue to work on implementing a solution.

Additional updates will be provided in the next 30 minutes and in the meantime, please reach out to Kustomer Support at support@kustomer.com for any further queries.

Kustomer has identified the root cause of the ongoing issue retrieving search results in Prod2 instances.

We are focused on resolving this as quickly as possible and will provide updates in the next 30 minutes.

Please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.

Kustomer is aware of an event affecting Searches that may cause issues retrieving search results.

Our team has identified the issue and is working on a resolution as soon as possible. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.

Kustomer is aware of an event affecting Searches that may cause issues retrieving search results.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at Support@kustomer.com for any further questions or updates.