Outage in Kustomer

Reported Third Party Event - WhatsApp

Resolved Minor
January 22, 2025 - Started 3 months ago - Lasted 38 minutes
Official incident page

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Outage Details

Kustomer is aware of an event reported by one of our third party vendors affecting all clients that may cause delays with WhatsApp messaging within the platform. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. https://metastatus.com/whatsapp-business-api. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/22/2025 05:02PM

Kustomer has resolved an event affecting WhatsApp that caused latency in messaging. To resolve this issue, our team has processed a redrive.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED 3 months ago - at 01/22/2025 04:33PM

We are continuting to investigate this issue

IDENTIFIED 3 months ago - at 01/22/2025 04:25PM

Kustomer is aware of an event reported by one of our third party vendors affecting all clients that may cause delays with WhatsApp messaging within the platform.

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. https://metastatus.com/whatsapp-business-api. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

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