Outage in Kustomer

[Chat and Workflow] Latency in Sending and Receiving Messages and Processing Workflows [Prod 1]

Resolved Minor
April 03, 2025 - Started 29 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Kustomer has identified an event that may cause latency in sending and receiving chat messages, as well as in processing workflows. Our team is actively working on implementing a resolution. Please expect further updates within the next 30 minutes. If you have any questions or require additional information, please reach out to Kustomer Support at support@kustomer.com.
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 04/03/2025 04:01AM

Kustomer has resolved an event affecting chat message delivery and workflow processing that caused latency.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

MONITORING 29 days ago - at 04/03/2025 03:24AM

Kustomer has implemented an update to address an event affecting chat message delivery and workflow processing that caused latency.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

IDENTIFIED 29 days ago - at 04/03/2025 03:11AM

Kustomer has identified an event that may cause latency in sending and receiving chat messages, as well as in processing workflows.

Our team is actively working on implementing a resolution. Please expect further updates within the next 30 minutes. If you have any questions or require additional information, please reach out to Kustomer Support at support@kustomer.com.

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