Outage in Laserfiche

Users may not be able to access their repository until after a page refresh

Resolved Major
August 11, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an issue where users may see a blank screen when trying to access to the repository, until the page is refreshed.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/11/2023 05:02PM

The issue has been resolved.

MONITORING over 1 year ago - at 08/11/2023 04:32PM

Mitigation steps to address the issue have been performed in all Laserfiche Cloud regions.

MONITORING over 1 year ago - at 08/11/2023 04:01PM

A mitigation step has been implemented in the US region to address the issue and results are being monitored. The same mitigation step will then be applied to CA and EMEA regions.

INVESTIGATING over 1 year ago - at 08/11/2023 03:30PM

We are investigating an issue where users may see a blank screen when trying to access to the repository, until the page is refreshed.

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