Outage in Laserfiche

[CA] - Some customers may have been unable to access their repository on 2024-02-02, between 2:00 PM and 2:10 PM Pacific Time

Resolved Minor
February 03, 2024 - Started 11 months ago - Lasted about 2 hours
Official incident page

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Outage Details

An internal server error occurred on 2024-02-02, 2:00 PM Pacific which caused some users in Laserfiche Cloud CA to be unable to access their repository. Steps were taken to mitigate the issue and repository access was restored around 2:10 PM Pacific. The cause of the problem has been identified and an ETA for deployment of the fix is 2024-02-02, 6:00 PM Pacific.
Components affected
Laserfiche Repository Service
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 02/03/2024 03:18AM

A fix has been deployed which addresses the root cause of the issue.

MONITORING 11 months ago - at 02/03/2024 12:51AM

An internal server error occurred on 2024-02-02, 2:00 PM Pacific which caused some users in Laserfiche Cloud CA to be unable to access their repository. Steps were taken to mitigate the issue and repository access was restored around 2:10 PM Pacific. The cause of the problem has been identified and an ETA for deployment of the fix is 2024-02-02, 6:00 PM Pacific.

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