Lightspeed Outage History

Lightspeed experienced an issue where C-Series backoffice pages were displaying as empty for shops in both North America/Australia and Europe regions. The problem affected Lightspeed eCom services across these regions for 17 minutes before a fix was implemented and the incident was resolved.

Lightspeed Retail experienced intermittent payment processing errors that affected the Retail Integrated Payments component for 3.2 hours. The technical team identified and resolved the underlying issue causing the payment failures. The service has been restored and is being monitored to ensure full operational stability.

Lightspeed Retail (X-Series) experienced an issue where new sales were not appearing in the Sales history page. The problem affected users' ability to view recent transaction records in their sales history. The issue was resolved after 2.5 hours with sales data properly displaying again.

Lightspeed experienced degradations with their S and U-Series systems that prevented Capital remittances from processing properly. The incident was classified as minor but lasted approximately 234.7 hours (nearly 10 days) before being resolved. The issue has since been fixed and normal remittance processing has been restored.

Lightspeed Retail (S-Series) experienced a BridgePay payment processing outage that affected credit card transactions and gift card processing for merchants over a 32-day period. The issue was resolved in phases, with TSYS and Fiserv processors restored first, followed by all other third-party processors except Elavon, and finally full restoration including Elavon connections. Merchants were required to update their systems from the back office and run test transactions to confirm payment processing functionality was restored.