Lightspeed Outage History

Lightspeed experienced a major outage affecting their main Australian phone lines for 25 minutes. Customers needing support were directed to use an alternative phone number or live chat during the incident. The phone lines were restored and confirmed to be operating normally after a brief monitoring period.

Lightspeed experienced inbound calling issues affecting their Australian support phone number +61 2 8599 2247, preventing customers from reaching support through that line. An alternative phone number was provided for customers to contact support during the outage. The issue was resolved after 1.1 hours with phone lines fully restored and operating normally.

Lightspeed's instant payout and scheduled same-day payout services to EUR bank accounts in Europe were unavailable for 15.2 hours due to an external SEPA Instant issue, affecting Lightspeed Payments and Retail Integrated Payments components. Standard EUR payouts continued to process normally throughout the incident. The service was fully restored with no impact on other payout methods.

Lightspeed's C-series Backoffice experienced internal server errors that affected eCom services in North America and Australia for 2 hours. The technical team identified the root cause and implemented a fix. The incident was fully resolved after a monitoring period to ensure system stability.

The Lightspeed R-series Hub experienced connectivity issues with hardware devices, preventing proper hardware connections for the Retail POS system. The incident affected retail point-of-sale operations for approximately 1.1 hours. The issue was identified and resolved through an implemented fix, with the service fully restored after a monitoring period.

Lightspeed experienced a major technical issue with their phone support system that prevented customers from reaching support via phone. The incident lasted 1.6 hours, during which customers were directed to use chat support as an alternative. The phone system issue was fully resolved.

Lightspeed experienced a major outage affecting their phone support system for 1.7 hours. Customers were unable to reach support via phone and were directed to use chat support as an alternative. The issue was resolved after implementing a fix and monitoring the system for stability.

Lightspeed experienced a major outage affecting their phone support system for 2.1 hours. Customers were unable to reach support via phone and were directed to use chat support as an alternative. The phone lines were restored and the incident was resolved after monitoring confirmed system stability.

The Lightspeed O-Series API experienced a major outage, returning Error 500 messages and preventing integrations from establishing connections. This affected inbound orders from ordering partners and webhook-based data systems including Insights Live and Bump Screen functionality. The API services were restored after 6 minutes of downtime.

Lightspeed Retail experienced a major service incident that affected merchants using the R-Series platform, specifically impacting the Retail POS and Retail API components. The engineering team identified the root cause and implemented a fix within 34 minutes. The incident was fully resolved after a brief monitoring period to ensure system stability.