Lightspeed Outage History

Lightspeed experienced increased errors in the New Checkout feature for C-series webshops, affecting eCom services across Europe, North America, and Australia. The issue impacted the checkout process for online stores using the platform. The problem was resolved within 22 minutes after implementing a fix and monitoring the results.

Lightspeed Insights experienced an issue where sales reports for April 5 were not appearing in the system. The problem affected the O-Series reporting functionality, preventing users from accessing their daily sales data. The issue was identified and resolved with a fix implementation after 2.7 hours of investigation and monitoring.

Lightspeed experienced incorrect customer credit account balances affecting R-Series merchants who had been onboarded to Lightspeed Invoicing within the previous 2 days, impacting the Retail POS system. The engineering team identified the root cause and implemented a fix by reverting the affected accounts. The incident was resolved after 139.9 hours of monitoring to ensure the fix was successful.

Lightspeed experienced a 12-minute incident where automated capital offer creation failed due to incorrect generation of offers as split funding instead of direct debit. The validation errors prevented a subset of capital offers from being properly created. The issue was resolved after investigation and correction of the offer generation process.

Lightspeed Restaurant's Insights Custom Reports experienced loading failures for some users due to an issue with an upstream provider. The service disruption lasted 2.3 hours and affected users' ability to access custom reporting functionality. The incident was resolved after the upstream provider performed a rollback to restore full service.

Lightspeed experienced a third-party issue causing higher refusal rates for Bancontact payment transactions, affecting both Hospitality and Retail merchants using Retail Integrated Payments and Lightspeed Payments. The incident lasted 1.3 hours and was resolved when the third-party partner fixed the underlying issue, returning transaction processing to normal.

Lightspeed experienced intermittent disruptions affecting several services for approximately 2.8 hours. The affected services were restored and the company monitored the situation to ensure stability. The incident was fully resolved with all services returning to normal operation.

Lightspeed Restaurant O-Series experienced a service disruption where order events were not displaying properly on bump screens, affecting restaurant operations for 3.4 hours. The engineering team identified the root cause and developed a fix, which was implemented and monitored for stability. The incident was fully resolved after confirming the fix restored normal bump screen functionality.

Lightspeed's Restaurant O-Series POS system experienced an issue where manual sync operations failed with an "Unable to download orders" error message, though order updates continued to function normally. The incident lasted 12.6 hours and was resolved after the team deployed a fix and monitored the results.

Lightspeed experienced a backoffice issue where C-Series users encountered empty pages and search functionality problems across both European and North American/Australian regions. The incident affected backoffice data visibility and search capabilities, though storefronts remained operational and no data was lost. The issue was resolved after 114 hours with full search functionality restored and historical orders gradually reappearing as the system completed updates.