Lightspeed Outage History

Lightspeed Retail experienced a login issue specifically affecting merchants using Google authentication for the R-Series system. The incident impacted both the Retail POS and Retail API components for 4.3 hours. The engineering team identified the root cause, implemented a fix, and fully resolved the issue.

Lightspeed experienced degraded performance with integrated payments processing through their K-Series POS system for 2.2 hours. Users were able to process payments using standalone mode as a workaround during the incident. The issue was resolved after implementing a fix and monitoring period.

Lightspeed's K-series app version 26.22 experienced an issue where orders using legacy split payments with native payment integration would close out without receiving payment confirmation due to a race condition. The problem affected only this specific app version and lasted 15.6 hours until a hotfix version 26.22.1 was deployed to the App Store. Users could work around the issue by enabling advanced bill splitting while waiting for the update.

Lightspeed experienced a reporting issue where approved transactions appeared stuck in "Authorized" status and payout reports showed as empty, affecting customers using O-Series and K-Series financial services. While this was a cosmetic display problem and actual payouts continued processing normally, it caused confusion for users monitoring their transaction status and financial reporting. The incident was resolved after 47.2 hours of investigation and fixes to realign the reporting process.

Lightspeed experienced an issue where retailers on the Plus 9.0 plan could not add modules or select monthly billing cycles. The problem affected the X-Series platform's billing and module management functionality for this specific plan tier. The issue was identified and resolved after 32.5 hours of investigation.

Lightspeed experienced slow responsiveness in their tee sheet round reservation system, affecting users' ability to make golf reservations efficiently. The performance issues persisted for approximately 94 hours before a fix was implemented and monitored. The incident was resolved after confirming the fix successfully restored normal system performance.

A technical issue with one of Lightspeed's processing partners caused US retail payment payouts scheduled for May 27th to be delayed by one business day. Affected merchants received two separate deposits on May 28th - one covering the delayed funds from May 27th and another for their regularly scheduled May 28th payout. The issue was fully resolved and normal payout processing resumed on May 29th.

Lightspeed experienced a major outage affecting their main Australian phone lines for 25 minutes. Customers needing support were directed to use an alternative phone number or live chat during the incident. The phone lines were restored and confirmed to be operating normally after a brief monitoring period.

Lightspeed experienced inbound calling issues affecting their Australian support phone number +61 2 8599 2247, preventing customers from reaching support through that line. An alternative phone number was provided for customers to contact support during the outage. The issue was resolved after 1.1 hours with phone lines fully restored and operating normally.

Lightspeed's instant payout and scheduled same-day payout services to EUR bank accounts in Europe were unavailable for 15.2 hours due to an external SEPA Instant issue, affecting Lightspeed Payments and Retail Integrated Payments components. Standard EUR payouts continued to process normally throughout the incident. The service was fully restored with no impact on other payout methods.