Natterbox Outage History

Natterbox conducted scheduled maintenance on June 7, 2026 from 03:00-04:00 UTC to update their Salesforce environment connection. During the maintenance window, users experienced temporary inability to make or receive calls, save wrap-ups, or log call activity to Salesforce. The maintenance was completed successfully within the planned timeframe, and all services were restored to full operation.

Natterbox experienced a major CTI connectivity issue that prevented multiple customers from launching their CTI applications for 2.4 hours. The technical teams implemented necessary measures to restore service and advised users to refresh their CTI and clear cache to resolve any remaining issues. The incident was fully resolved with continued platform monitoring in place.

Natterbox conducted scheduled maintenance on May 10, 2026 from 03:00-04:00 UTC to update the connection to Salesforce environments. During the maintenance window, users experienced temporary inability to make or receive calls, save wrap-ups, or log call activity to Salesforce. The maintenance began as scheduled and was expected to complete within 60 minutes with service restoration following.

Natterbox experienced a major incident where customers were unable to launch their Webphones due to connectivity issues. The technical team implemented necessary measures to restore service after 53 minutes of investigation and remediation work. The Webphone connectivity issue has been resolved and the platform is being monitored for stability.

The Natterbox AI Advisor experienced an issue where it failed to generate complete analysis for some call transcripts, incorrectly displaying a message that transcripts didn't contain enough meaningful conversation even when they were complete and valid. The engineering team identified the root cause and deployed a fix to resolve the issue. The incident lasted 5.2 hours and was classified as minor severity.

Natterbox experienced a CTI (Computer Telephony Integration) issue that affected call connectivity functionality for some customers. The incident lasted 2.1 hours before being resolved. The service provider continues to monitor the system and advises customers to contact support if they experience ongoing call connection problems.

Natterbox experienced CTI (Computer Telephony Integration) issues that affected their telephony services for 1.1 hours. The service provider investigated and resolved the problems affecting users' phone system integration capabilities.

Natterbox experienced service issues with SMS delivery that lasted approximately 73 hours. The incident was classified as minor and affected the platform's SMS functionality. The service provider acknowledged the problem and worked on a resolution, though specific details about the fix were not provided in the available updates.