Outage in Onfido

Check processing delays

Resolved Minor
March 14, 2022 - Started over 3 years ago - Lasted 15 days
Official incident page

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Outage Details

We are experiencing processing delays in all check requiring manual review. The issue has been identified and the team is working on a fix.
Components affected
Onfido Facial Similarity Onfido Document Verification Onfido Facial Similarity Onfido Facial Similarity Onfido Right To Work Onfido Document Verification Onfido Document Verification
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 03/14/2022 03:44PM

The team is currently still working to process the final backlog of document checks, all other check types should be back to normal processing times.

We will continue to monitor and provide an update once the situation clears.

IDENTIFIED over 3 years ago - at 03/14/2022 10:50AM

A fix has been implemented and the team is working through the current backlog of checks.
Please bear with us while we get back on our feet and we will provide further updates once check processing time stabilises.

IDENTIFIED over 3 years ago - at 03/14/2022 10:21AM

We are experiencing processing delays in all check requiring manual review. The issue has been identified and the team is working on a fix.

Latest Onfido outages

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Classic dashboard results latency - 13 days ago
Qualified Electronic Signature failures - 24 days ago

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