Outage in Onfido

Watchlist product is experiencing errors

Resolved Minor

August 07, 2023 - Started over 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Onfido Watchlist Onfido Watchlist

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 08/07/2023 09:49PM

This incident has been resolved.

IDENTIFIED over 2 years ago - at 08/07/2023 05:46PM

We are not getting errors anymore but waiting on confirmation from our partner that the problem is fixed.

INVESTIGATING over 2 years ago - at 08/07/2023 05:16PM

Our partner is having an issue on their side and working on a fix.

INVESTIGATING over 2 years ago - at 08/07/2023 05:13PM

We are currently investigating this issue.

Latest Onfido outages

QES tasks partial outage - about 2 months ago

QES tasks degraded performance - about 2 months ago

Service Degradation - Manual Tasks (EU) - 2 months ago

Document report and Autofill not being processed in US - 2 months ago

Document processing delayed processing - 3 months ago

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