Outage in Onfido

Watchlist product is experiencing errors

Resolved Minor
August 07, 2023 - Started about 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Onfido Watchlist Onfido Watchlist

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/07/2023 09:49PM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 08/07/2023 05:46PM

We are not getting errors anymore but waiting on confirmation from our partner that the problem is fixed.

INVESTIGATING about 2 years ago - at 08/07/2023 05:16PM

Our partner is having an issue on their side and working on a fix.

INVESTIGATING about 2 years ago - at 08/07/2023 05:13PM

We are currently investigating this issue.

Latest Onfido outages

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QES increased turnaround time - 21 days ago
Increased document report TaT in the EU cluster - 24 days ago
Increase of withdrawn device intelligence reports - 25 days ago

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