Outage in Onfido

Elevated error rate affecting API requests in the US region

Resolved Major
July 19, 2024 - Started about 1 year ago - Lasted 36 minutes
Official incident page

Incident Report

We're currently experiencing elevated error rates impacting all API requests in the US region. We will provide an update in 30 minutes.
Components affected
Onfido Document Verification Onfido Facial Similarity Onfido API Onfido Watchlist Onfido Identity Enhanced

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/19/2024 04:10PM

This issue is now resolved:

Elevated error rate affecting API requests in the US region

We take pride in running a robust, reliable service and are working hard to prevent this from happening again. Once we've concluded our investigation, a detailed postmortem will follow.

MONITORING about 1 year ago - at 07/19/2024 03:58PM

We've identified the potential issue and have implemented a fix. We will monitor in the next 30 minutes, to guarantee the fix is valid.

INVESTIGATING about 1 year ago - at 07/19/2024 03:35PM

We're currently experiencing elevated error rates impacting all API requests in the US region.

We will provide an update in 30 minutes.

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