Outage in Onfido
Elevated error rate affecting API requests in the US region
Resolved Major
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Outage Details
Components affected
Onfido Document Verification Onfido Facial Similarity Onfido API Onfido Watchlist Onfido Identity EnhancedLatest Updates ( sorted recent to last )
This issue is now resolved:
Elevated error rate affecting API requests in the US region
We take pride in running a robust, reliable service and are working hard to prevent this from happening again. Once we've concluded our investigation, a detailed postmortem will follow.
We've identified the potential issue and have implemented a fix. We will monitor in the next 30 minutes, to guarantee the fix is valid.
We're currently experiencing elevated error rates impacting all API requests in the US region.
We will provide an update in 30 minutes.
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