Outage in Onfido

Degraded performance on Identity Enhanced reports

Resolved Minor
September 17, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/17/2024 07:19PM

Performance is now back to normal

MONITORING about 2 months ago - at 09/17/2024 07:10PM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 09/17/2024 07:09PM

The 3rd party provider issue is now resolved. We are continuing to monitor for any further issues.

IDENTIFIED about 2 months ago - at 09/17/2024 06:38PM

Identity Enhanced is experiencing a slight decrease in clear rates for applicants all other the world except UK

INVESTIGATING about 2 months ago - at 09/17/2024 06:18PM

We are currently investigating the issue.

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