Outage in Onfido

Identity Enhanced degraded performance

Resolved Minor
September 18, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Identity Enhanced is experiencing a major decrease in clear rates for applicants all other the world except UK
Components affected
Onfido Identity Enhanced Onfido Identity Enhanced
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/18/2024 03:04PM

Performance is now back to normal

MONITORING about 1 year ago - at 09/18/2024 02:51PM

The 3rd party provider issue is now resolved. We are continuing to monitor for any further issues.

IDENTIFIED about 1 year ago - at 09/18/2024 01:54PM

Identity Enhanced is experiencing a major decrease in clear rates for applicants all other the world except UK

Latest Onfido outages

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Increase of withdrawn device intelligence reports - 4 days ago
Delays in Webhook delivery in EU region - 9 days ago
Classic dashboard results latency - 13 days ago
Qualified Electronic Signature failures - 24 days ago

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