Outage in Onfido

Identity Enhanced degraded performance

Resolved Minor
September 18, 2024 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Identity Enhanced is experiencing a major decrease in clear rates for applicants all other the world except UK
Components affected
Onfido Identity Enhanced Onfido Identity Enhanced
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/18/2024 03:04PM

Performance is now back to normal

MONITORING 3 days ago - at 09/18/2024 02:51PM

The 3rd party provider issue is now resolved. We are continuing to monitor for any further issues.

IDENTIFIED 3 days ago - at 09/18/2024 01:54PM

Identity Enhanced is experiencing a major decrease in clear rates for applicants all other the world except UK

Latest Onfido outages

Degraded performance on Identity Enhanced reports - 3 days ago
Disruption to check processing in EU - 9 days ago
Deteriorate performance for Watchlist product - 18 days ago
Increased error rates and latency on US region - about 2 months ago
Elevated error rate affecting API requests in the US region - 2 months ago

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