Outage in Onfido

Identity Enhanced is experiencing a major decrease in clear rates for applicants all other the world

Resolved Major
August 28, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Onfido Identity Enhanced Onfido Identity Enhanced

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/28/2025 12:36PM

This incident has been resolved.

MONITORING about 2 months ago - at 08/28/2025 11:31AM

Part of the identity reports are still affected by the technical difficulties of our vendor.

IDENTIFIED about 2 months ago - at 08/28/2025 11:22AM

Our vendor is experiencing technical difficulties.

INVESTIGATING about 2 months ago - at 08/28/2025 10:33AM

We are currently investigating this issue.

Latest Onfido outages

Increase in webhooks latency - 9 days ago
Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excluding UK, US applicants) - 9 days ago
QES increased turnaround time - 22 days ago
Increased document report TaT in the EU cluster - 24 days ago
Increase of withdrawn device intelligence reports - 25 days ago

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