Outage in Onfido

Identity report is experiencing increased TaT

Resolved Minor
September 01, 2025 - Started 25 days ago - Lasted about 7 hours
Official incident page

Need to monitor Onfido outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Onfido, and never miss an outage again.
Start Free Trial

Outage Details

One of our third-party providers is experiencing technical difficulties. This impacts Turnaround times of all our Identity reports.
Components affected
Onfido Identity Enhanced Onfido Identity Enhanced
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 09/02/2025 05:39AM

This incident has been resolved

IDENTIFIED 25 days ago - at 09/01/2025 10:59PM

One of our third-party providers continues experiencing technical difficulties.

The reports outside of US and UK jurisdictions are having increased TaT

IDENTIFIED 25 days ago - at 09/01/2025 10:20PM

One of our third-party providers is experiencing technical difficulties. This impacts Turnaround times of all our Identity reports.

Latest Onfido outages

Increased document report TaT in the EU cluster - 2 days ago
Increase of withdrawn device intelligence reports - 4 days ago
Delays in Webhook delivery in EU region - 9 days ago
Classic dashboard results latency - 13 days ago
Qualified Electronic Signature failures - 24 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4484 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook