Outage in Onfido

Identity report is experiencing increased TaT

Resolved Minor
September 01, 2025 - Started 3 days ago - Lasted about 7 hours
Official incident page

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Outage Details

One of our third-party providers is experiencing technical difficulties. This impacts Turnaround times of all our Identity reports.
Components affected
Onfido Identity Enhanced Onfido Identity Enhanced
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 09/02/2025 05:39AM

This incident has been resolved

IDENTIFIED 2 days ago - at 09/01/2025 10:59PM

One of our third-party providers continues experiencing technical difficulties.

The reports outside of US and UK jurisdictions are having increased TaT

IDENTIFIED 3 days ago - at 09/01/2025 10:20PM

One of our third-party providers is experiencing technical difficulties. This impacts Turnaround times of all our Identity reports.

Latest Onfido outages

Qualified Electronic Signature failures - 1 day ago
Identity Enhanced is experiencing a major decrease in clear rates for applicants all other the world - 7 days ago
Increased turnaround time for check processing in the EU region - 22 days ago
Identity Enhanced is experiencing a major decrease in clear rates - 2 months ago
Applicantform users unable to submit media - 3 months ago

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