Outage in Onfido
High flagging rate for Document Video Reports
Resolved MajorIncident Report
The issue has been identified and a fix is being rolled out.
We will provide a further update in 30 minutes.
Components affected
Onfido Document Verification Onfido Document Verification Onfido Document VerificationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/14/2025 02:10PM
This issue is now resolved:
We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
MONITORING
5 months ago - at 11/14/2025 01:48PM
The issue has been fixed for new checks going forward. We are still working on assessing the impact for the completed checks.
We will provide a further update in 30 minutes.
IDENTIFIED
5 months ago - at 11/14/2025 01:22PM
The issue has been identified and a fix is being rolled out.
We will provide a further update in 30 minutes.
Latest Onfido outages
QES tasks degraded performance - 5 days ago
QES tasks partial outage - 3 months ago
QES tasks degraded performance - 3 months ago
Service Degradation - Manual Tasks (EU) - 3 months ago
Document report and Autofill not being processed in US - 3 months ago
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