Outage in Onfido
High flagging rate for Document Video Reports
Resolved MajorIncident Report
The issue has been identified and a fix is being rolled out.
We will provide a further update in 30 minutes.
Components affected
Onfido Document Verification Onfido Document Verification Onfido Document VerificationNeed to monitor Onfido outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 11/14/2025 02:10PM
This issue is now resolved:
We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
MONITORING
4 months ago - at 11/14/2025 01:48PM
The issue has been fixed for new checks going forward. We are still working on assessing the impact for the completed checks.
We will provide a further update in 30 minutes.
IDENTIFIED
4 months ago - at 11/14/2025 01:22PM
The issue has been identified and a fix is being rolled out.
We will provide a further update in 30 minutes.
Latest Onfido outages
QES tasks partial outage - about 1 month ago
QES tasks degraded performance - about 1 month ago
Service Degradation - Manual Tasks (EU) - about 1 month ago
Document report and Autofill not being processed in US - about 2 months ago
Document processing delayed processing - 2 months ago
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