Outage in Paddle
Some customers are experiencing an issue with the renewal of subscriptions
Resolved Minor
May 23, 2024 - Started over 1 year ago
- Lasted about 2 hours
Incident Report
Our engineers have identified an issue which prevented a limited number of subscriptions to be renewed on Paddle Billing between 17:38 UTC on May 22nd and 10:13 UTC on May 23rd.
The cause has already been identified and the issue is no longer occurring. We are working to ensure the subscriptions which have been identified to have a delay in renewing will renew as soon as possible.
Please reach out to sellers@paddle.com should you have any concerns or questions.
Components affected
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Latest Updates ( sorted recent to last )
over 1 year ago - at 05/23/2024 10:28AM
Our engineers have identified an issue which prevented a limited number of subscriptions to be renewed on Paddle Billing between 17:38 UTC on May 22nd and 10:13 UTC on May 23rd.
The cause has already been identified and the issue is no longer occurring. We are working to ensure the subscriptions which have been identified to have a delay in renewing will renew as soon as possible.
Please reach out to sellers@paddle.com should you have any concerns or questions.
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