Outage in Paddle

Some customers are experiencing an issue with the renewal of subscriptions

Resolved Minor
May 23, 2024 - Started 4 months ago - Lasted about 2 hours

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Outage Details

Our engineers have identified an issue which prevented a limited number of subscriptions to be renewed on Paddle Billing between 17:38 UTC on May 22nd and 10:13 UTC on May 23rd. The cause has already been identified and the issue is no longer occurring. We are working to ensure the subscriptions which have been identified to have a delay in renewing will renew as soon as possible. Please reach out to sellers@paddle.com should you have any concerns or questions.
Components affected
Paddle Order Processing
Latest Updates ( sorted recent to last )
4 months ago - at 05/23/2024 10:28AM

Our engineers have identified an issue which prevented a limited number of subscriptions to be renewed on Paddle Billing between 17:38 UTC on May 22nd and 10:13 UTC on May 23rd.
The cause has already been identified and the issue is no longer occurring. We are working to ensure the subscriptions which have been identified to have a delay in renewing will renew as soon as possible.

Please reach out to sellers@paddle.com should you have any concerns or questions.

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