Palo Alto Networks Outage History

Palo Alto Networks' WildFire service issued incorrect security verdicts for a specific set of files during analysis on February 25, 2026. The incident affected file analysis accuracy for approximately 4 hours. All affected file verdicts were corrected by 1:00 PM PST on February 26, 2026.

Palo Alto Networks experienced a metrics outage that caused "No asset scanned" errors to appear on the Data Security Dashboard's Connector health section and affected asset scanning displays in the Data Security Application. The incident impacted services across North California, Singapore, and Frankfurt regions for approximately 127.6 hours before being identified and addressed.

Palo Alto Networks' WildFire service experienced a major issue affecting multiple cloud regions including South Korea, Israel, Saudi Arabia, Italy, Spain, South Africa, EU Regulated, and Brazil. The incident was identified and a fix was implemented within 19 minutes, with the service fully restored after monitoring confirmed the resolution.

Palo Alto Networks' WildFire service experienced a major issue across multiple cloud regions (Australia, Germany, India, Switzerland, Poland, Indonesia, Taiwan, France, and Qatar) that prevented users from submitting files for analysis. The incident lasted 25 minutes, during which file submissions failed completely. The issue was identified and resolved with a fix that restored normal file submission functionality.

Palo Alto Networks' WildFire service experienced a major issue across all regional clouds (Global, Europe, Japan, Singapore, UK, and Canada) that prevented file submissions from working. The incident lasted 25 minutes, during which users were unable to submit files to the WildFire threat analysis service. The issue was identified, fixed, and resolved after a brief monitoring period.