Palo Alto Networks Outage History

Palo Alto Networks experienced a delayed ingestion issue affecting the Prisma Cloud service in the Americas US region (app3.prismacloud.io) for 19.5 hours. The issue was identified and a fix was implemented before being fully resolved. The incident was classified as minor severity.

Palo Alto Networks experienced a minor incident with Prisma Cloud APP2 related to a scheduled 26.3.1 release extension that lasted 17.1 hours. The incident affected the Prisma Cloud service during the extended release process. The issue was resolved after investigation and remediation efforts.

Palo Alto Networks experienced a Prisma Cloud issue involving stale data that lasted 39.2 hours. The incident was identified and a fix was implemented to resolve the data freshness problem. The issue has been fully resolved.

Palo Alto Networks' Prisma Cloud service was completely unavailable in China regions for nearly 20 hours due to extended maintenance issues. The outage affected the app.prismacloud.cn platform, with services gradually resuming in a degraded state before full restoration. The incident was resolved after implementing a fix and monitoring the results.

Palo Alto Networks experienced degradation on their asset inventory page for 1.5 hours. The company investigated the issue and successfully resolved it. No specific details about the nature of the degradation or user impact were provided.

Palo Alto Networks experienced commit failures affecting Cloud NGFW firewalls managed by Strata Cloud Manager, preventing customers from pushing configuration changes to their firewalls for approximately 6.4 days. Data plane traffic and security enforcement remained unaffected throughout the incident. Engineers identified the root cause, implemented a fix, and monitored the results before fully resolving the issue.

Palo Alto Networks experienced a minor service incident affecting their APP service during scheduled maintenance that was extended until 4:30 AM PST. The incident lasted approximately 1.9 hours while the team investigated the issue. The incident has been resolved.

Palo Alto Networks experienced intermittent network connectivity issues in Azure's West US 3, West Europe, and Central US regions that impacted Cloud NGFW Services for 4.5 hours. The underlying network problems were caused by Azure infrastructure issues, and Palo Alto's engineering team worked with Azure to address the connectivity problems. Azure mitigated the network issue and restored services, with Palo Alto monitoring for continued stability before declaring the incident resolved.

The Palo Alto Networks Customer Service Portal experienced intermittent connectivity issues starting at 9:41 AM PDT, preventing users from reliably accessing the service. The problem was mitigated after investigation and the incident was fully resolved within 55 minutes.

Palo Alto Networks experienced an Azure-related issue that caused Cloud NGFW customers to encounter delays and failures when deploying new firewall resources. The incident lasted 10.2 hours while engineering teams worked with Azure to identify and resolve the underlying problem. The resolution was successfully implemented across all regions with continued monitoring to ensure service stability.