Palo Alto Networks Outage History

An Azure infrastructure issue in the East US region caused failures and delays when provisioning, scaling, or updating Cloud NGFW resources for 6.5 hours. Customers experienced failures when deploying new firewalls and performing autoscale actions during this period. The incident was resolved when Microsoft fixed the underlying Azure infrastructure problem, restoring full operational status to the Cloud NGFW service.

Palo Alto Networks experienced a major outage affecting Prisma Cloud services in the Japan (APP.JP) region for approximately 1.9 hours. The incident was identified and a fix was implemented, followed by monitoring to ensure stability. The service was fully restored and the incident was resolved.

Palo Alto Networks experienced a 4.2-hour outage where DLP incidents were not appearing in the User Interface Manager (UIM) in the US region, affecting Prisma Access DLP and DLP (NGFW) NAM components. The issue was identified and a fix was deployed, with the service team monitoring for improvements before confirming full resolution. All DLP incidents are now viewable in the UIM following the successful remediation.

Palo Alto Networks' Prisma Cloud experienced delayed asset ingestion for 27.4 hours starting April 9, 2026. The issue affected the timely processing and ingestion of assets into the Prisma Cloud platform. The incident was resolved on April 10 after identifying the root cause and implementing a fix with monitoring.

Palo Alto Networks experienced a major incident affecting Prisma Cloud alerts in the APP.CA region, rendering alerts unavailable for users. The service disruption lasted approximately 1.3 hours before the issue was identified and resolved. The incident was fully restored on April 8th, 2026.

WildFire experienced a service issue affecting all regional clouds globally, preventing users from accessing the WildFire cloud regional portals. The incident lasted 5 hours before the issue was identified, a fix was implemented, and service was fully restored.

Palo Alto Networks experienced a minor incident with their app-ca service that required a maintenance extension. The issue lasted approximately 1.1 hours before being resolved. The incident was investigated and successfully resolved without further details on specific impacts or affected functionality.

Palo Alto Networks experienced a major service disruption affecting the Prisma Cloud APP2 service in the Americas US region (app2.prismacloud.io). The incident lasted 2.6 hours, during which users were unable to access the affected Prisma Cloud services. The issue was resolved after engineers implemented a fix and monitored the system for stability.

Palo Alto Networks experienced a major certificate issue in their Cortex Federal Environment that lasted 7.9 hours. The incident affected Federal components but did not impact agent local protection functionality. The issue was identified, fixed, and resolved after a monitoring period.

Palo Alto Networks' WildFire Global Cloud experienced an issue in the US Cloud region that caused delays in sample processing for 3.6 hours. The incident was identified, a fix was implemented and monitored, and the service was fully restored. No workaround was available during the outage period.