Pax8 Outage History

Pax8 experienced degraded platform functionality for 16.7 hours that prevented users from purchasing a limited number of products due to product relationship issues in their catalog system. The incident affected all users and impacted the platform's core purchasing capabilities. The issue was identified and subsequently resolved.

The Pax8 Marketplace experienced a major outage for 2.1 hours that prevented users from accessing the platform and logging in. The team identified the root cause and implemented a fix, followed by a monitoring period before declaring the incident resolved.

Pax8 experienced notification delivery delays of 3-5 hours, affecting order confirmations and other platform notifications while order processing continued normally. The issue impacted the Pax8 Platform for 47.3 hours from April 1st to April 3rd, 2026. The service was fully restored on April 2nd at 9:02 PM MT.

Pax8 experienced a checkout page issue where orders were completing successfully but the page remained in a loading state instead of redirecting to the order confirmation screen. While orders were still being processed correctly, users were left uncertain about their order status and had to manually check their order history for verification. The issue was identified, fixed, and fully resolved after 2.9 hours of investigation and monitoring.

Pax8 conducted planned maintenance on March 27 at 5:30 PM MDT for approximately 5 minutes, affecting integration and MCP services in the Pax8 Marketplace. The maintenance caused brief service interruptions to the Pax8 Platform during the scheduled window.

Pax8 experienced a 1.9-hour service disruption where some partners were unable to select clients when placing orders for Partner Direct products through the Pax8 Platform. The issue was identified and actively worked on by the team, with a fix implemented and monitoring put in place to ensure resolution.

On January 13, 2026, Pax8 inadvertently sent an email to fewer than 40 UK-based partners containing an attachment with internal business information (pricing and vendor program details) for approximately 1,800 partners across the UK and Canada. The leaked data included Pax8 pricing and program information for 17 Microsoft Modern Work SKUs, but did not include personally identifiable information, credentials, or payment data. Pax8 immediately contacted all email recipients to request deletion, notified all 1,800 affected partners, provided secure access for partners to review their specific data exposure, and implemented enhanced safeguards following an internal review.