Phreesia Outage History

Phreesia experienced an issue where insurance and copay information was not properly linking to new visits on the Dashboard, affecting the Eligibility and Benefits Verification component. The problem lasted 5.2 hours while the engineering team investigated and worked through a backlog of messages. The issue was resolved and insurance/copay information is now displaying correctly on new visits.

Phreesia experienced a 5.6-hour service disruption affecting SMS patient communications, which caused dashboard errors when attempting to send text messages, along with issues with BillPay and Mobile Wallet functionality. Email delivery remained operational throughout the incident. The engineering team identified and resolved the issue, restoring full SMS functionality and payment services.

Phreesia experienced payment processing errors in Zone 5 that caused transactions to fail or not process correctly, also affecting the Phreesia Dashboard and PhreesiaPad intake sessions with delays. The engineering team addressed the issue by adding additional resources to improve performance and temporarily enabled the Auxiliary Payment System as a workaround. The incident was resolved after 30 hours once all services returned to stable performance.

The Phreesia Dashboard on Zone 5 experienced an issue where data and updates were not displaying as expected, requiring users to manually refresh pages to see current information. The incident lasted 25.2 hours before engineering implemented a fix and confirmed normal performance levels. The dashboard has since returned to stable operation with continued monitoring.