Phreesia Outage History

Phreesia experienced payment processing errors in Zone 5 that caused transactions to fail or not process correctly, also affecting the Phreesia Dashboard and PhreesiaPad intake sessions with delays. The engineering team addressed the issue by adding additional resources to improve performance and temporarily enabled the Auxiliary Payment System as a workaround. The incident was resolved after 30 hours once all services returned to stable performance.

The Phreesia Dashboard on Zone 5 experienced an issue where data and updates were not displaying as expected, requiring users to manually refresh pages to see current information. The incident lasted 25.2 hours before engineering implemented a fix and confirmed normal performance levels. The dashboard has since returned to stable operation with continued monitoring.