Ping Identity Outage History

PingOne Protect Admin console dashboards experienced an interruption that prevented administrators from accessing their management interface. The incident lasted 2.1 hours and was resolved after the team implemented a fix and monitored the results to ensure stability.

Ping Identity's DaVinci Service in the US experienced service degradation for 10 minutes between 5:52 pm and 6:02 pm UTC on April 27, 2026. The technical team took active measures to restore the service, and the incident was fully resolved after 36 minutes of total monitoring and recovery time.

PingOne MFA services in the Asia Pacific region experienced a major disruption lasting 1.3 hours, affecting both the MFA API and core MFA functionality. The incident was identified, mitigated with a fix, and fully resolved after a monitoring period.

Ping Identity experienced intermittent issues and delays affecting administrators attempting to opt-in to early access features in the PingOne Admin Console. The service disruption lasted 5 hours before the issue was identified and a fix was implemented. This was classified as a minor incident impacting administrative functionality for feature access management.

PingOne Verify Service experienced a major interruption lasting 118.6 hours, specifically affecting document image verification through the PingID mobile app. Web authentication flows were restored first, while mobile app verification issues required users to switch to web browsers as a workaround until the incident was fully resolved.

Ping Identity experienced high error rates in their PingOne Directory service in the us-west2 region, affecting the Directory API and Directory Login components for North America. The incident impacted simulated traffic processing and was resolved after 1.2 hours of investigation.

Ping Identity experienced delayed updates in some Admin Console dashboards in the AU region for 3.3 hours. The issue was identified and a fix was implemented, with the service team monitoring the results before confirming full resolution. The incident was classified as minor impact.

PingOne's audit data activities endpoint in North America experienced elevated latency and increased error rates, affecting the Admin UI's ability to display audit information. End user authentication and core services remained unaffected during the incident. The issue was resolved after 1.4 hours of investigation and remediation.

Ping Identity's PingID Service experienced a service degradation affecting the PingID Authenticator and PingID Server in the Europe region. The incident response team identified the issue and implemented a fix within 32 minutes. The service was restored and monitored to ensure full recovery.

PingOne for Enterprise Cloud Desktop in North America experienced intermittent 503 HTTP response errors, affecting the PingOne dock service for users in the region. The issue was identified and a fix was implemented after approximately 2.5 hours of investigation. The incident was fully resolved after 3.7 hours with continued monitoring confirming the fix's effectiveness.