Ping Identity Outage History

A third-party system issue caused degraded performance for Google Android push notifications in PingID, affecting users in the Asia Pacific region who experienced problems receiving push notifications to their Android devices. The incident impacted PingID Authenticator for Australia, PingOne MFA for Asia Pacific, and User Login services in the AP region for 6 hours. The third-party system was stabilized and the incident was resolved after monitoring confirmed error rates had subsided.

Ping Identity experienced service degradation in the PingOne For Enterprise Admin Console, affecting both the Administration API and Administration Portal for 2.9 hours. The issue caused delays in read operations following writes to the Admin database. The problem was identified and fixed through collaboration with a vendor, with service fully restored.

The PingOne directory service in the Europe region experienced a high number of uncaught exceptions, affecting the PingID Server for EU users. The issue was resolved by failing over customer traffic to another EU region and restarting the directory service in the affected region. The service was fully restored to operational status across both EU regions after 1.4 hours.

PingOne Directory Service experienced intermittent errors affecting write operations in the EU West region for a subset of users. The issue impacted users' ability to perform write operations to the directory service during the 29-minute incident. The problem was identified and resolved with a fix implementation, followed by monitoring to ensure stability.

Ping Identity's PingOne Service experienced a 2.3-hour interruption affecting the AD Connect & Routing Service, specifically impacting customers in the US region. The incident was detected by monitoring systems, identified by the response team, and resolved after implementing a fix. The service has been restored and is being monitored to ensure stability.

PingOne Protect Admin console dashboards experienced an interruption that prevented administrators from accessing their management interface. The incident lasted 2.1 hours and was resolved after the team implemented a fix and monitored the results to ensure stability.

Ping Identity's DaVinci Service in the US experienced service degradation for 10 minutes between 5:52 pm and 6:02 pm UTC on April 27, 2026. The technical team took active measures to restore the service, and the incident was fully resolved after 36 minutes of total monitoring and recovery time.

PingOne MFA services in the Asia Pacific region experienced a major disruption lasting 1.3 hours, affecting both the MFA API and core MFA functionality. The incident was identified, mitigated with a fix, and fully resolved after a monitoring period.

Ping Identity experienced intermittent issues and delays affecting administrators attempting to opt-in to early access features in the PingOne Admin Console. The service disruption lasted 5 hours before the issue was identified and a fix was implemented. This was classified as a minor incident impacting administrative functionality for feature access management.