Outage in PointClickCare

PointClickCare Outage

Resolved Major
August 07, 2024 - Started 5 months ago - Lasted about 2 hours

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Outage Details

Affected Infrastructure:
Components: Senior Care EHR Application
Locations: login.pointclickcare.com

Teams are currently investigating a service disruption to login.pointclickcare.com since 4:30 am EST. We are actively working to resolve the issue and will send an update once the issue has been resolved.
Components affected
PointClickCare Secure Conversations PointClickCare Connected Care Center PointClickCare Nutrition Management PointClickCare Home Health Care PointClickCare Infection Prevention & Control PointClickCare QuickMAR PointClickCare QuickMAR RX/Interface PointClickCare Care Insights PointClickCare PAC Network Management PointClickCare Performance Insights PointClickCare Pharmacy Connect PointClickCare Secure FTP PointClickCare Data Relay PointClickCare Partner Marketplace PointClickCare Senior Care EHR Application PointClickCare Messaging Service PointClickCare Skin & Wound
Latest Updates ( sorted recent to last )
5 months ago - at 08/07/2024 09:25AM

Affected Infrastructure:
Components: Senior Care EHR Application
Locations: login.pointclickcare.com

Teams are currently investigating a service disruption to login.pointclickcare.com since 4:30 am EST. We are actively working to resolve the issue and will send an update once the issue has been resolved.

5 months ago - at 08/07/2024 11:05AM

PointClickCare is experiencing an issue where users were receiving 403 errors before log in. We are currently applying a fix to resolve this issue. Updates to follow.

5 months ago - at 08/07/2024 11:05AM

Affected Infrastructure:
Components: Senior Care EHR Application
Locations: login.pointclickcare.com

PointClickCare is experiencing an issue where users were receiving 403 errors before log in. We are currently applying a fix to resolve this issue. Updates to follow.

Latest PointClickCare outages

PAC Management Care Management Module Functionality Unavailable - 2 days ago
Partner Toolkit Unavailable - 4 days ago
WWW21 Intermittent Performance Degradation - 7 days ago
The audit trail report are delayed and or failed - 8 days ago
Intermittent Unavailability To National Care Collaboration Network - 29 days ago

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