Outage in PointClickCare

PointClickCare Outage

Resolved Major
August 07, 2024 - Started about 1 year ago - Lasted about 2 hours

Incident Report

Affected Infrastructure:
Components: Senior Care EHR Application
Locations: login.pointclickcare.com

Teams are currently investigating a service disruption to login.pointclickcare.com since 4:30 am EST. We are actively working to resolve the issue and will send an update once the issue has been resolved.
Components affected
PointClickCare Secure Conversations PointClickCare Connected Care Center PointClickCare Nutrition Management PointClickCare Home Health Care PointClickCare Infection Prevention & Control PointClickCare QuickMAR PointClickCare QuickMAR RX/Interface PointClickCare Care Insights PointClickCare PAC Network Management PointClickCare Performance Insights PointClickCare Pharmacy Connect PointClickCare Secure FTP PointClickCare Data Relay PointClickCare Partner Marketplace PointClickCare Senior Care EHR Application PointClickCare Messaging Service PointClickCare Skin & Wound

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Latest Updates ( sorted recent to last )
about 1 year ago - at 08/07/2024 09:25AM

Affected Infrastructure:
Components: Senior Care EHR Application
Locations: login.pointclickcare.com

Teams are currently investigating a service disruption to login.pointclickcare.com since 4:30 am EST. We are actively working to resolve the issue and will send an update once the issue has been resolved.

about 1 year ago - at 08/07/2024 11:05AM

PointClickCare is experiencing an issue where users were receiving 403 errors before log in. We are currently applying a fix to resolve this issue. Updates to follow.

about 1 year ago - at 08/07/2024 11:05AM

Affected Infrastructure:
Components: Senior Care EHR Application
Locations: login.pointclickcare.com

PointClickCare is experiencing an issue where users were receiving 403 errors before log in. We are currently applying a fix to resolve this issue. Updates to follow.

Latest PointClickCare outages

Connected Care Center Service Disruption - 4 days ago
Performance Degradation for WWW29 - 5 days ago
Performance Degradation in the WWW21 Environment for Some Customers - 5 days ago
Acuity Service Disruption (US Environments) - 12 days ago
Android Companion Mobile App Degradation - 17 days ago

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