Puzzel Incident Notification

We are investigating and seeking to resolve an incident which may be affecting your service.

Customers may be experiencing issues accessing the Puzzel WFM application.

Our Operations team are currently investigating this issue as a priority.

We apologise for the potential impact of this incident on you and your business.

Puzzel has received information from Microsoft of an ongoing issue affecting Azure services in multiple regions. As a result, customers may be experiencing issues accessing Puzzel WFM services. No other Puzzel services are affected. We will provide an update once we have more information.

Microsoft has confirmed that an inadvertent configuration change triggered this issue. They have begun deploying their last known good configuration, and the process is expected to complete within approximately 30 minutes. As the deployment progresses, customers should start to see initial signs of recovery.

We will provide an update as soon as more information becomes available.