Rebuy Outage History

Rebuy experienced a major service degradation affecting admin and on-site functionality, impacting the API, Rebuy Portal, Smart Cart, A/B Testing, and Post Purchase components. The issue was identified and a fix was implemented, with functionality returning to normal after 24 minutes. The incident has been resolved and the team is conducting a root cause investigation.

Rebuy's Smart Cart experienced inconsistent loading issues on merchant storefronts, with impact varying by region. The service disruption affected multiple merchants who reported the loading problems to Rebuy's support team. The issue was resolved after 26 minutes when a deployed change restored normal Smart Cart functionality for affected merchants.

Rebuy experienced a 36-minute outage where users could not access the Rebuy Admin portal, while all on-site functionality remained operational. The team identified the issue affecting admin accessibility and implemented a fix. The incident was fully resolved after monitoring confirmed the solution was effective.

Rebuy experienced a major incident where legacy carts failed to render along with issues affecting widgets and data sources, impacting the Smart Cart component. The issue was identified and resolved within 31 minutes, with all services returning to normal operation.