Redpanda Outage History

The Redpanda Slack to Zendesk integration was non-functional for 65.6 hours due to vendor issues, preventing users from accessing support through the normal Slack channel. Users were directed to use the web portal at https://support.redpanda.com/hc/en-us for creating and managing support tickets during the outage. The integration was restored once the vendor resolved the underlying issues.

A DNS issue affected API access to the Redpanda Cloud Control Plane for 6.1 hours, preventing users from managing their cloud resources through the API. Redpanda Cloud clusters themselves remained operational and unaffected during the incident. The API access issue was mitigated and the service was restored to normal operation.

Redpanda conducted a scheduled database migration that temporarily made some services unavailable for 1.5 hours. Customer clusters remained operational throughout the maintenance period. The planned migration was completed as expected.

Redpanda cloud platform experienced a major incident that prevented customers from logging in for 54 minutes. The company identified and implemented a fix for the problem affecting cloud users. The incident was resolved and actively monitored to ensure the fix was effective.

Redpanda experienced a 3.3-hour service incident where newly registered user accounts were unable to access cloud platform resources, while existing accounts remained unaffected. The issue was identified and actively mitigated by the engineering team. The incident was classified as minor severity and has been resolved.

Redpanda's cloud platform experienced issues with new cluster creation that prevented users from creating clusters for 5.4 hours. The service advised customers to refrain from creating new clusters during the incident. Redpanda implemented a fix and actively monitored the resolution to restore normal cluster creation functionality.