Outage in Sage
Sage Partner Edition - Operational
Resolved MinorIncident Report
We identified an issue in the UK, where a small subset of customers who have migrated under Sage Partners Edition are rendered with a message of an "Internal Server Error", when accessing the service. All other customers can access the service as expected.
We are currently investigating the issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 06/29/2023 03:03PM
The issue is resolved, and the service is available and performing as expected.
IDENTIFIED
almost 3 years ago - at 06/29/2023 10:06AM
We have resolved 92% of the affected clients owned by affected accountants. The remaining affected clients will require more advanced fix which we are focusing to resolve completely. All other customers can access the service as expected.
Thank you for your patience as we work to resolve this issue.
IDENTIFIED
almost 3 years ago - at 06/28/2023 04:19PM
We have identified the cause of the issue and we are currently working on a fix to resolve the issue.
IDENTIFIED
almost 3 years ago - at 06/28/2023 01:11PM
We identified an issue in the UK, where a small subset of customers who have migrated under Sage Partners Edition are rendered with a message of an "Internal Server Error", when accessing the service. All other customers can access the service as expected.
We are currently investigating the issue.
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