Salesforce Outage History

Salesforce experienced a major service disruption lasting 7.2 hours that prevented users with Salesforce Platform licenses from logging in or performing any operations after login. The incident affected hundreds of instances across multiple regions globally including USA, Europe, Asia-Pacific, Brazil, and other countries. The issue was caused by a recent release change, which Salesforce resolved by performing a rollback across all impacted instances, with most instances restored before the full resolution was completed.

Salesforce Commerce Cloud experienced a feature degradation affecting POD287 for 2.1 hours, where some features were unavailable or performed below optimal levels. The incident impacted both Business Manager and Storefront services for a subset of customers. Salesforce teams actively investigated and worked on multiple resolution paths to restore full functionality.

Salesforce experienced a service disruption starting March 12 at 16:32 UTC that initially prevented users from logging into the US1 region, lasting 10.5 hours total. Login access was restored by 17:40 UTC after deploying a code fix, but the Advanced Analytics feature remained unavailable and required assistance from a third-party vendor to fully resolve.

Salesforce experienced performance degradation affecting the IND100 component for 1.7 hours. Users could access the service but encountered slow performance, timeouts, connectivity issues, and some unavailable functionality. The incident was classified as minor with intermittent impact on service performance.

Salesforce Data Cloud experienced a feature degradation affecting the Segmentation Publish feature, causing failures with segmentation publish jobs for customers across multiple US instances. The incident impacted 23 different US server instances and lasted 26 minutes. The service team investigated and resolved the performance issues that were preventing the segmentation feature from operating optimally.

Salesforce experienced a 2.3-hour performance degradation that caused intermittent login errors, slow API response times, and failures when performing record insert, update, or delete operations. The issue was traced to problems with custom indexes affecting data operations within the platform. The service was restored after implementing a targeted corrective action to address the identified root cause.

Salesforce experienced a performance degradation affecting the USA494 component for 16 minutes. Users could access the service but encountered slow performance, timeouts, connectivity issues, and some unavailable functionality. The incident was classified as minor and has been resolved.

A service disruption affected Salesforce Commerce Cloud B2C customers across 19 PODs starting at 14:03 UTC on March 7, 2026, preventing customers from processing orders due to connection failures. The incident lasted 4 hours, with investigations revealing the impact was broader than initially understood before resolution was achieved.

Salesforce experienced a performance degradation affecting the USA680 component for 5 minutes. Users could access the service but encountered slow performance, timeouts, connectivity issues, and some unavailable functionality. The incident was classified as minor and resolved after investigation.

MuleSoft experienced a feature disruption where the Anypoint user interface (UI) in the US became inaccessible, preventing users from accessing certain aspects of the service. API access remained functional throughout the incident. The issue was resolved after 1.5 hours.