Outage in Salsify

Salsify application outage

Resolved Minor
December 22, 2022 - Started over 2 years ago - Lasted about 11 hours
Official incident page

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Outage Details

We have identified an issue in the system causing the application to be unresponsive. Our engineering team is working to resolve this issue. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Components affected
Salsify Application Salsify 1WorldSync (GDSN) Salsify Imports and Indexing Salsify Syndication Salsify Insights Salsify CDN Salsify FTP Salsify Amazon Salsify Enhanced Content Salsify Walmart
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 12/22/2022 02:50PM

Our engineers have deployed a fix to this issue and have confirmed the application performance has returned to normal. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

MONITORING over 2 years ago - at 12/22/2022 04:46AM

Our engineers have deployed a fix to this issue and are continuing to monitor the application performance. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

IDENTIFIED over 2 years ago - at 12/22/2022 04:18AM

We have identified an issue in the system causing the application to be unresponsive. Our engineering team is working to resolve this issue. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

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