Outage in Salsify

Salsify FTP Outage

Resolved Major
January 02, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We have determined that uploads to Salsify's FTP are failing, and empty files are being created. This is causing import processes using these files to fail. Any publishes to our Salsify FTP will also be affected by this issue. We are currently investigating this issue. We apologize for the inconvenience and will update this page as soon as we know more. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Components affected
Salsify FTP
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/02/2024 03:26PM

We have resolved the issue causing uploads to the Salsify FTP to create empty files. Publishes to the Salsify FTP should upload files without any issues. Publishes to the FTP that created empty files will need to be republished.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

INVESTIGATING over 1 year ago - at 01/02/2024 12:41PM

We have determined that uploads to Salsify's FTP are failing, and empty files are being created. This is causing import processes using these files to fail.

Any publishes to our Salsify FTP will also be affected by this issue.

We are currently investigating this issue. We apologize for the inconvenience and will update this page as soon as we know more. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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