Outage in Salsify
Delays in Import runs, filtering and adding products to lists
Resolved MinorIncident Report
We are experiencing slowness in imports, adding products to smart and simple lists, and filtering for products using newly added property values. Our engineering team is investigating the issue causing the delays and queuing.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Components affected
Salsify Imports and IndexingNeed to monitor Salsify outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/09/2025 05:03PM
We have confirmed that imports, product list additions, and filtering are all processing normally.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
MONITORING
4 months ago - at 12/09/2025 04:43PM
We have observed that import runs are now processing normally. Our engineering team continues to monitor the system to ensure all services—including product list additions and filtering—remain stable and fully operational.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
INVESTIGATING
4 months ago - at 12/09/2025 04:10PM
We are experiencing slowness in imports, adding products to smart and simple lists, and filtering for products using newly added property values. Our engineering team is investigating the issue causing the delays and queuing.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
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