SolarWinds Service Desk Outage History

The SolarWinds Service Desk application in North America experienced an Error 500 that made the service unavailable, lasting approximately 2.1 hours. The engineering team investigated the root cause and implemented monitoring to ensure system stability. The incident was resolved after an extended monitoring period confirmed no further impact and normal service operations were restored.

SolarWinds Service Desk experienced a major service interruption with Error 500, causing the North America application and API to be unavailable for approximately two minutes. The incident lasted 4.5 hours total while the team investigated the root cause and monitored for stability. The service was restored to normal operation with no recurring issues reported.

SolarWinds Service Desk experienced slow performance and intermittent Error 500 issues affecting the North America application for 9.4 hours. The team identified and implemented a fix, but encountered unexpected behavior requiring additional investigation and monitoring. The incident was resolved after confirming stable performance with no further reports of issues.

SolarWinds Service Desk experienced overlapping text fields in Incident and Service Request tickets, affecting applications in North America and EMEA regions for 4.3 hours. The issue impacted users' ability to properly view and interact with ticket forms due to the display problem. The service team identified the root cause, deployed a fix, and resolved the issue after monitoring for stability.