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SolarWinds Service Desk Outage History

Every past SolarWinds Service Desk outage tracked by IsDown, with detection times, duration, and resolution details.

There were 173 SolarWinds Service Desk outages since April 2018. The 27 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor April 3, 2026

April 2026: Slow Performance & Error 500

Detected Apr 3, 2026 8:33 AM EDT · Resolved Apr 3, 2026 5:57 PM EDT · Duration about 9 hours

SolarWinds Service Desk experienced slow performance and intermittent Error 500 issues affecting the North America application for 9.4 hours. The team identified and implemented a fix, but encountered unexpected behavior requiring additional investigation and monitoring. The incident was resolved after confirming stable performance with no further reports of issues.

Minor March 18, 2026

March 2026: Overlapping Text Fields in Incident/Service Request Tickets

Detected Mar 18, 2026 5:14 AM EDT · Resolved Mar 18, 2026 9:31 AM EDT · Duration about 4 hours

SolarWinds Service Desk experienced overlapping text fields in Incident and Service Request tickets, affecting applications in North America and EMEA regions for 4.3 hours. The issue impacted users' ability to properly view and interact with ticket forms due to the display problem. The service team identified the root cause, deployed a fix, and resolved the issue after monitoring for stability.