Outage in Scalepoint

ClaimShop Settlement & Shop are inaccessible

Resolved Major
December 17, 2024 - Started 5 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing issues accessing ClaimShop Settlement and the Shop.  What does this mean? Claim handlers and end-users are unable to complete work and gain access to their settlement. he issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 12/17/2024 07:23AM

This incident has been resolved.

MONITORING 5 days ago - at 12/17/2024 06:25AM

A fix has been implemented and we are monitoring the situation.

INVESTIGATING 5 days ago - at 12/17/2024 06:13AM

We are currently experiencing issues accessing ClaimShop Settlement and the Shop. 

What does this mean?
Claim handlers and end-users are unable to complete work and gain access to their settlement. he issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

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