Outage in Scalepoint

ClaimShop Settlement & Shop are inaccessible

Resolved Major

December 17, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing issues accessing ClaimShop Settlement and the Shop. What does this mean? Claim handlers and end-users are unable to complete work and gain access to their settlement. he issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

Components affected

Scalepoint Settlement Scalepoint All (Entire system affected) Scalepoint Shop

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/17/2024 07:23AM

This incident has been resolved.

MONITORING over 1 year ago - at 12/17/2024 06:25AM

A fix has been implemented and we are monitoring the situation.

INVESTIGATING over 1 year ago - at 12/17/2024 06:13AM

We are currently experiencing issues accessing ClaimShop Settlement and the Shop.

What does this mean?
Claim handlers and end-users are unable to complete work and gain access to their settlement. he issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

Latest Scalepoint outages

Degraded performance - Settlement Tool (ClaimShop) - 2 days ago

Disruption of service - CORE & HUB - 16 days ago

Disruption of service - Scalepoint ID - 22 days ago

Disruption of service - CORE & HUB - 28 days ago

Degraded performance - HUB Health - about 1 month ago

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