Multiple deferral due to Internal Server Error message

Our engineers have monitored the fix and confirmed the issue with deferrals occurring with Internal Server Error has been resolved. All services are now operating normally at this time.

Our engineers are continue to monitor system performance. We will provide another update in 1 hour or as soon as more information becomes available.

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.

Our engineers have identified the issue and are working toward a fix for the deferral events. We will provide another update in 1 hour or as soon as more information becomes available.

SendGrid engineers are continuing to investigate the issue. Email sends may experience an increase in email deferrals; however, there is currently no loss of emails being observed. The emails that are deferred are being retried and successfully delivering. We will provide another update in an hour or as soon as more updates become available.

SendGrid engineers are actively investigating the issue. Email sends may experience an increase in email deferrals; however, there is currently no loss of emails being observed. The emails that are deferred are being retried and successfully delivering. We will provide another update in an hour or as soon as more updates become available.

Our engineers kept working on the incident and noticed that the incident was broader than previously anticipated.

We will move our incident to Investigating so we can confirm the actual scope of the issue and work towards a correct fix.

Updates will be provided within the next hour or as soon as more information becomes available

Starting around 5.15 AM PST, October 25th, our engineers began investigating issues with the SendGrid delivery platform where some users were affected by multiple deferrals under the reason 'Internal server error' and similar errors that prevented emails from being delivered.

Issue has been identified and a fix has been deployed. We are monitoring the last errors since and will update on the impact. We will provide another update in an hour or as soon as more updates become available.