Outage in Sharpen

Potential Service Disruption

Resolved Minor
April 26, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware of a potential service disruption to our IZ1 isolation zone. We have all necessary resources engaged to restore service. Additional details will be provided soon.
Components affected
Sharpen Outbound Voice Sharpen Inbound Voice

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/26/2023 05:01PM

This issue is resolved

MONITORING over 2 years ago - at 04/26/2023 04:37PM

Additional validation testing has confirmed that all Inbound and Outbound call routing functionality has been restored throughout the application (In our IZ1-specific infrastructure that was seeing impact). Please reach out to the Care team if you're continuing to see impact for certain end-users.

IDENTIFIED over 2 years ago - at 04/26/2023 04:20PM

A service/sub-system contention issue was identified, and corrective actions were taken by our Dev Operations team to restore call routing functionality in the application. We're continuing to monitor the situation and perform additional validation tests.

INVESTIGATING over 2 years ago - at 04/26/2023 04:07PM

We are aware of a potential service disruption to our IZ1 isolation zone. We have all necessary resources engaged to restore service. Additional details will be provided soon.

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