Outage in Sharpen
Potential Service Disruption
Resolved MinorIncident Report
We are aware of a potential service disruption to our IZ1 isolation zone. We have all necessary resources engaged to restore service. Additional details will be provided soon.
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Latest Updates ( sorted recent to last )
RESOLVED
over 3 years ago - at 04/26/2023 05:01PM
This issue is resolved
MONITORING
over 3 years ago - at 04/26/2023 04:37PM
Additional validation testing has confirmed that all Inbound and Outbound call routing functionality has been restored throughout the application (In our IZ1-specific infrastructure that was seeing impact). Please reach out to the Care team if you're continuing to see impact for certain end-users.
IDENTIFIED
over 3 years ago - at 04/26/2023 04:20PM
A service/sub-system contention issue was identified, and corrective actions were taken by our Dev Operations team to restore call routing functionality in the application. We're continuing to monitor the situation and perform additional validation tests.
INVESTIGATING
over 3 years ago - at 04/26/2023 04:07PM
We are aware of a potential service disruption to our IZ1 isolation zone. We have all necessary resources engaged to restore service. Additional details will be provided soon.
Latest Sharpen outages
IZ1 SharpenQ Incident - about 1 month ago
Investigating Issue with Inbound Calling in IZ1 - about 2 months ago
IZ1 SharpenQ Incident - 2 months ago
IZ0 - Sharpen Q Outbound Calling Incident - 3 months ago
IZ1 Application and Routing Issues - 4 months ago
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