Minor
April 13, 2026
April 2026: Increased API latency
Detected
Apr 13, 2026 10:06 AM EDT
·
Resolved
Apr 13, 2026 10:14 AM EDT
·
Duration
7 minutes
SheerID experienced increased API latency for 7 minutes, affecting verification request submissions across First Responder, Faculty, Medical, Student, and Military programs. Customers experienced delays when submitting verification requests during this period. The incident was resolved after investigation and monitoring.