Outage in Shelf

Shelf Outage in the US Region

Resolved Major
June 13, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Need to monitor Shelf outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Shelf, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating this issue.
Components affected
Shelf Search Shelf Insights & Analytics Shelf Emails Shelf Self-Service Portals Shelf Content Publication Workflow Shelf Authentication Shelf Genesys PureCloud Integration
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/13/2023 09:06PM

As of 20:44 UTC, we have observed an absence of errors stemming from this outage for the past 20 minutes. Based on this observation, we deem the situation to have stabilized. Thus, we declare the incident resolved.

MONITORING over 1 year ago - at 06/13/2023 08:52PM

We have observed that AWS has implemented an update to address the aforementioned issue. At this time, we cautiously anticipate that Shelf is functioning properly. However, we will require additional time to closely monitor the situation and gather more data in order to confirm and ensure its ongoing stability with certainty.

IDENTIFIED over 1 year ago - at 06/13/2023 07:51PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 06/13/2023 07:07PM

We have ascertained that the root cause of the current issue can be attributed to our cloud service provider, Amazon Web Services (AWS), which is presently experiencing a global outage specifically in the us-east-1 region.
Reference: https://health.aws.amazon.com/health/status#multipleservices-us-east-1_1686683337

INVESTIGATING over 1 year ago - at 06/13/2023 07:01PM

We are currently investigating this issue.

Latest Shelf outages

Search Functionality Degradation Affecting Multiple Features - about 2 months ago
Chrome Update Causing UI Errors - 3 months ago
Gem Page Loading Issue - 8 months ago
Canadian region: some pages are not available - 8 months ago
Search Disruption - 9 months ago

Be the first to know when Shelf and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE