ShipStation Outage History

ShipStation experienced a major service degradation where merchants' Orders pages became stuck in loading states and order imports were affected. The incident lasted 15.8 hours while the engineering team investigated and worked to restore functionality. The issue has been fully resolved.

ShipStation experienced a major incident where some users were unable to generate Canada Post shipping labels through the platform. The issue affected ShipStation's core labeling functionality for Canada Post services over a period of 145 hours (approximately 6 days). The incident was resolved on April 14th, 2026, restoring normal label generation capabilities for affected users.

ShipStation experienced performance issues that affected the platform for 2.2 hours. The incident was resolved after investigation and monitoring of the service.

ShipStation experienced a WooCommerce 500 error that affected their Marketplace Integrations component for approximately 120 hours. The incident was resolved on March 25th, 2026, after an extended investigation period that began on March 20th.

ShipStation experienced technical issues affecting the platform's batch processing and allocation functionality, causing slowness across the service. The incident impacted the entire ShipStation platform and was classified as a minor service disruption. The issues were resolved after approximately 9 days of investigation and remediation work.

ShipStation experienced an issue preventing users from generating v1 API keys with 12-month expiration dates. The cause was identified and a fix was implemented after 5.3 hours, restoring normal API key generation functionality.

Amazon experienced performance issues that affected ShipStation's ability to import stores and orders from Amazon US. The incident lasted approximately 20.6 hours before being resolved. ShipStation monitored the situation while directing users to Amazon's status page for updates on the underlying API issues.

ShipStation experienced performance issues for 5.2 hours due to an ongoing Canada Post outage that affected the platform's carrier integration. The incident impacted ShipStation's ability to process shipments through Canada Post services. The issue was resolved once the Canada Post outage was addressed.

ShipStation experienced technical issues with its Amazon Shipping integration that prevented proper shipping label printing functionality. The incident affected ShipStation's core shipping services for 72.3 hours. Engineers resolved the integration problems and restored normal Amazon Shipping operations.