ShipStation Outage History

ShipStation experienced store connectivity issues for Amazon US merchants due to an Amazon Web Services (AWS) outage that lasted 36.4 hours. The incident affected merchants' ability to connect their Amazon stores to ShipStation's platform. AWS resolved the performance issue and store connectivity functions were restored to full operation.

ShipStation experienced a major incident where store imports failed with an "Invalid object name 'OPENJSON'" error, affecting multiple selling channels. The issue prevented stores from importing data properly across various sales platforms. The incident was resolved after 1.7 hours with a fix deployment, though some users needed to manually refresh their stores to restore functionality.

ShipStation experienced latency issues and address validation problems that affected the platform's performance for 16.1 hours. The service disruption impacted ShipStation's core functionality, causing delays and validation errors for users processing shipments. The incident was resolved after the team implemented a fix to restore normal platform operations.

ShipStation experienced a major service degradation where merchants' Orders pages became stuck in loading states and order imports were affected. The incident lasted 15.8 hours while the engineering team investigated and worked to restore functionality. The issue has been fully resolved.

ShipStation experienced a major incident where some users were unable to generate Canada Post shipping labels through the platform. The issue affected ShipStation's core labeling functionality for Canada Post services over a period of 145 hours (approximately 6 days). The incident was resolved on April 14th, 2026, restoring normal label generation capabilities for affected users.

ShipStation experienced performance issues that affected the platform for 2.2 hours. The incident was resolved after investigation and monitoring of the service.

ShipStation experienced a WooCommerce 500 error that affected their Marketplace Integrations component for approximately 120 hours. The incident was resolved on March 25th, 2026, after an extended investigation period that began on March 20th.

ShipStation experienced technical issues affecting the platform's batch processing and allocation functionality, causing slowness across the service. The incident impacted the entire ShipStation platform and was classified as a minor service disruption. The issues were resolved after approximately 9 days of investigation and remediation work.

ShipStation experienced an issue preventing users from generating v1 API keys with 12-month expiration dates. The cause was identified and a fix was implemented after 5.3 hours, restoring normal API key generation functionality.

Amazon experienced performance issues that affected ShipStation's ability to import stores and orders from Amazon US. The incident lasted approximately 20.6 hours before being resolved. ShipStation monitored the situation while directing users to Amazon's status page for updates on the underlying API issues.