Outage in Shopify

Phone support is temporarily unavailable

Resolved Minor
January 31, 2025 - Started 9 months ago - Lasted 34 minutes

Incident Report

Our phone support is currently unavailable due to a technical issue. We are investigating and will keep you updated. Visit https://help.shopify.com/ to access our documentation or reach our 24/7 Support team using another contact method.
Components affected
Shopify Support

Need to monitor Shopify outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial

Latest Shopify outages

Live chat support temporarily unavailable due to issue with tooling provider Twilio - about 21 hours ago
Calculated FedEx shipping rates unavailable at checkout, FedEx label purchases also impacted - 13 days ago
Some storefronts on Oxygen may experience issues loading - 15 days ago
Some customers may be prevented from using Email OTP to sign into Shop Pay - 21 days ago
Some users are unable to connect with Live Support - 22 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook