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Smartsheet Outage History

Every past Smartsheet outage tracked by IsDown, with detection times, duration, and resolution details.

There were 380 Smartsheet outages since June 2019. The 36 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor April 17, 2026

April 2026: Smartsheet's Resource Management Integration Loading Issues

Detected Apr 17, 2026 3:23 PM EDT · Resolved Apr 17, 2026 8:11 PM EDT · Duration about 5 hours

Smartsheet experienced intermittent loading issues with its Resource Management module integration for 4.8 hours. Users could access the standalone Resource Management site at rm.smartsheet.com as a workaround during the outage. The issue was resolved after implementing a fix and monitoring the results.

Major April 13, 2026

April 2026: Failures during Form Submissions

Detected Apr 13, 2026 12:33 PM EDT · Resolved Apr 13, 2026 4:57 PM EDT · Duration about 4 hours

Smartsheet experienced a major incident where a subset of users encountered failures when submitting forms through the Forms component. The issue affected form submissions for 4.3 hours before being identified and resolved. The service returned to normal operation with ongoing monitoring to prevent recurrence.

Minor March 31, 2026

March 2026: Proof Performance and Watermarks

Detected Mar 31, 2026 2:53 PM EDT · Resolved Mar 31, 2026 6:04 PM EDT · Duration about 3 hours

Smartsheet's Document Proofing service experienced an issue causing 'EVALUATION MODE' watermarks to appear on proofs and slow loading performance. The problem affected users' ability to properly view and work with document proofs for 3.2 hours. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.

Major March 24, 2026

March 2026: User & Group Management

Detected Mar 24, 2026 11:16 AM EDT · Resolved Mar 24, 2026 2:31 PM EDT · Duration about 3 hours

Smartsheet's User & Group Management pages in Admin Center displayed blank results for 3.3 hours, preventing administrators from accessing user and group information. The issue was identified and resolved with a fix implementation. Users may need to refresh their browser or clear cache to see the full resolution.

Minor March 3, 2026

March 2026: Form Submissions issue

Detected Mar 3, 2026 12:16 PM EST · Resolved Mar 4, 2026 6:48 PM EST · Duration 1 day

Smartsheet experienced a 30.5-hour incident where form submissions failed to propagate to their corresponding sheets, affecting the Forms component. The issue was identified and fixed for new submissions, while failed submissions during the outage window were manually replayed. The service was fully restored and returned to normal operation.

Major February 27, 2026

February 2026: Brandfolder Monthly Reports Delayed

Detected Feb 27, 2026 4:55 PM EST · Resolved Mar 24, 2026 2:00 PM EDT · Duration 25 days

Smartsheet proactively paused the release of February Brandfolder monthly reports due to a data synchronization issue that could have affected report accuracy. The incident lasted approximately 25 days while the team worked to resolve the synchronization problem and ensure data integrity. The issue was fully fixed and monitoring confirmed stability before the incident was resolved.