SpotOn Outage History

SpotOn experienced a DoorDash integration issue that prevented order requests from processing properly for 1.5 hours. The problem was confirmed to be on DoorDash's side and was being actively worked on by their team. The integration was fully restored and order requests resumed normal processing.

SpotOn Restaurant Reporting experienced a delay in displaying Express Order data from 11:00-11:45 EST. The incident lasted 18 minutes while the team worked to restore normal data display functionality. The issue was classified as minor and affected only the reporting component's ability to show recent order information.

SpotOn experienced a file transfer issue that delayed merchant funding for transactions processed on April 15, 2026. No transactions were lost or incorrectly processed during the incident. The issue was resolved after 58 minutes of investigation and remediation work.

The Federal Reserve ACH system experienced service degradation that impacted funding operations for SpotOn merchants. This outage prevented merchants from receiving their expected fund deposits during the affected period. The incident was resolved after 5.3 hours when the Fed ACH system restored normal operations and merchants began seeing their funds deposit again.

SpotOn experienced intermittent failures when sending orders to Fresh KDS systems for 10 minutes. The issue affected order transmission between SpotOn and Fresh KDS, potentially disrupting kitchen display operations. The problem was resolved after monitoring showed the system had recovered.

SpotOn experienced an issue where express modifier groups failed to load in the Merchant Dashboard. The problem affected merchants' ability to access these modifier groups through the dashboard interface for 57 minutes. The issue was identified, fixed, and resolved after monitoring confirmed the solution was working properly.

SpotOn's Merchant Dashboard experienced a 35-minute outage where new users were unable to activate their accounts through activation emails. The issue was identified and fixed, with the service fully restored. Previously impacted users can now re-click their activation email links to successfully activate their accounts.