ThreatLocker Outage History

ThreatLocker's EU1 instance experienced 500 errors on portal.threatlocker.com for 5.3 hours, preventing users from accessing the main portal. Users were directed to use beta.threatlocker.com as a workaround until engineers identified the root cause and implemented a solution to fully resolve the errors.

ThreatLocker's Portal Instance C experienced performance issues that caused customers to face slow response times and unexpected logouts. The incident affected Portal Instance C operations for 7 minutes. The service team investigated the reported issues, though the resolution details were not specified in the incident record.

ThreatLocker's Instance D portal experienced performance issues and user logouts for 5 minutes on April 22, 2026. Customers reported difficulties accessing the main portal, though the beta portal remained unaffected and available as an alternative. The issue was resolved after investigation and monitoring.

ThreatLocker experienced login issues with their main Portal login page, preventing some customers from accessing their accounts. Users were directed to use the beta login page at beta.threatlocker.com as a workaround during the 15-minute outage. The issue was resolved and normal portal access was restored.

ThreatLocker's "Chat with a Cyber Hero" service experienced a major outage for 6.3 hours due to their third-party chat provider LiveChat having service issues. Users could start chats but experienced delays or failures when sending messages through the LiveChat widget. The issue was resolved after LiveChat deployed a fix and both services monitored for stability before confirming full restoration.

ThreatLocker experienced performance issues with slowness on the Applications page for Portal Instance G. The incident lasted 11 minutes as the team investigated and implemented a remediation. The cause was quickly identified and resolved, with the incident being downgraded once the solution was successfully implemented.