Major
April 22, 2026
April 2026: TigerConnect Platform Issue: Web/Desktop App Not loading - Investigating
Detected
Apr 22, 2026 8:20 AM EDT
·
Resolved
Apr 22, 2026 10:57 AM EDT
·
Duration
about 3 hours
TigerConnect experienced a major platform issue lasting 2.6 hours where the desktop app and web sessions failed to load messages, and new logins remained stuck on loading screens without displaying conversations. The incident affected Directory Search and Messaging Services components, preventing users from accessing their conversations through web and desktop interfaces. The engineering team remediated the root cause and restored normal performance, with the incident fully resolved.