TigerConnect Outage History

TigerConnect Physician Scheduling experienced a SAML authentication issue that prevented SSO users from logging in, causing them to get stuck in a continuous authentication loop after submitting credentials. The issue was detected at 7:00 AM PT and affected only users utilizing SAML-based single sign-on authentication. Engineers applied a fix at 7:50 AM PT and the incident was fully resolved by 7:51 AM PT, with the total outage lasting 38 minutes.

TigerConnect experienced an issue with their email delivery service that caused multiple users to receive unwanted Fast Deploy emails without corresponding messages. The core messaging functionality remained unaffected during the 54-minute incident. The engineering team resolved the issue, which was related to a recent deployment.

TigerConnect experienced a major platform issue lasting 2.6 hours where the desktop app and web sessions failed to load messages, and new logins remained stuck on loading screens without displaying conversations. The incident affected Directory Search and Messaging Services components, preventing users from accessing their conversations through web and desktop interfaces. The engineering team remediated the root cause and restored normal performance, with the incident fully resolved.