UiPath Outage History

UiPath experienced degraded performance causing latency issues with new data from Orchestrator appearing in Insights for users in the US region. The service team identified the root cause of the performance degradation and worked on implementing a fix. The incident was resolved after 55 minutes, restoring normal data processing speeds.

UiPath experienced a partial outage affecting GPT models in their IXP service across multiple regions, causing failures and increased latency that prevented users from accessing GPT functionality. The issue was caused by a previous change that was subsequently rolled back by the engineering team. The incident was fully resolved after 1.5 hours with GPT model calls returning to normal operation.

An upstream provider issue impacted UiPath's GPT-4.0-powered functionality across Document Understanding, Agents, IXP, and GenAI Activities in multiple regions for 1.6 hours. Users experienced request failures, increased error rates, and degraded performance when using these AI-powered features and workflows. The issue was resolved through successful mitigation implementation, restoring normal service functionality.

UiPath's IXP service experienced a 9.2-hour outage affecting document extraction using Gemini models across all regions, causing delays and intermittent processing failures for users. The incident required a phased resolution approach, with fixes successfully implemented in most regions first, followed by additional work to resolve issues in the Japan region. The service was fully restored and declared operational after comprehensive validation and monitoring.

A database outage caused a major service disruption affecting UiPath's IXP and Communication Mining services in the US region for 18 minutes. The database issue was resolved and services recovered normally. All systems were confirmed to be operating normally after a brief monitoring period.

Robot allocation changes made at the tenant level were not appearing in UiPath Orchestrator due to message throttling caused by exceeded storage quotas from accumulated stale subscriptions. The issue was resolved by cleaning up the stale duplicate subscriptions and restoring message delivery. The service was fully restored after 23 minutes with robot allocations now propagating correctly to Orchestrator.

UiPath experienced a partial outage affecting computer vision services in the US region for 16 minutes. The issue was quickly mitigated and resolved, with services returning to normal operation. The incident was classified as minor and the environment continued to be monitored for stability following the resolution.

UiPath experienced issues with Microsoft Teams connectors affecting the Integration Service and Action Center across multiple regions for 7.6 hours. The problem was identified and a fix was implemented across all regions, though the rollout took longer than expected. The issue was fully resolved with all services returning to normal functionality.