UiPath Outage History

A third-party cloud provider outage impacted UiPath's Cloud Robot VMs in the US and Delayed US regions for 7.8 hours, preventing users from starting robots. The cloud provider identified the issue, applied mitigations, and gradually restored VM functionality. The incident was fully resolved after all VMs recovered and UiPath confirmed no further impact.

UiPath Orchestrator experienced a major outage in Canada that prevented users from creating new tenants for 4.7 hours. The incident was identified and resolved, with tenant creation functionality restored to normal operation. All user-facing functionality became available again after the fix was implemented.

UiPath experienced a major outage lasting 8.3 hours where users were unable to start Agents across all regions globally, caused by a defective deployment that affected the IP Restriction security setting. The issue was resolved by rolling back the problematic configuration change, with a temporary workaround provided during the incident allowing users to disable IP Restrictions to restore Agent functionality.

UiPath's IXP service in the GXP US region experienced a major outage for approximately 24 minutes on April 22, 2026, where customers encountered HTTP 404 errors when attempting to retrieve extractions for IXP UCD models, resulting in complete unavailability of runtime extractions. The incident also impacted CM predictions with additional 404 errors. A fix was deployed and the service was restored, with continued monitoring in place.

The UiPath Insights dashboard in the UAE region experienced a major outage that prevented users from accessing the service for 5.7 hours. The cause was identified and engineers worked on implementing a fix throughout the incident. The outage was fully resolved and the Insights dashboard returned to normal operation.

UiPath's Autopilot for Everyone service experienced sign-in issues that prevented users from logging in and sending messages, even for those already authenticated. The incident lasted 1.4 hours and was resolved after the team applied a mitigation that restored normal traffic flow.

UiPath's serverless robots in the Canada region experienced intermittent request failures that caused entire jobs to fail for 4.9 hours. The issue affected job execution in the serverless environment, preventing automated processes from completing successfully. The problem was identified, mitigated with a deployed fix, and the system was confirmed stable after monitoring.

UiPath experienced a 3.4-hour service disruption affecting customers with VPN gateway configurations when navigating through the UI, while other customer scenarios remained unaffected. The engineering team identified and implemented a fix, with the system returning to stable operation. The overall impact was assessed as low due to the limited scope of affected configurations.

UiPath Orchestrator experienced a major service disruption where a subset of operations were intermittently failing across multiple regions for 3 hours. The incident was identified, a fix was implemented and deployed, and the system was restored to stable operation after monitoring confirmed the resolution.

UiPath's Document Understanding service experienced elevated error rates affecting generative extraction capabilities across US and EU regions for 1.1 hours. Users encountered higher failure rates and incomplete responses when using generative extraction features. The issue was identified, mitigated, and fully resolved with normal operations restored.